6 questions to ask before choosing your DRaaS provider

You know all about DRaaS (Disaster Recovery as a Service) and your business recognises the benefits of partnering with a Disaster Recovery specialist. So now you’re looking to find a provider. When the worst happens, you need to be sure that your systems are in expert hands – but there are a lot of different options out there.

So how do you choose the expert that is the right fit for your business? Here are 6 questions you need to ask to ensure you get the right support for your business.

1. Do they offer testing?

Having a plan in place is just the first step. You need to be confident that your disaster recovery plan will meet your objectives and get your systems back up and running quickly.

Annual testing can provide a little reassurance that your systems will work – although you should be undertaking more regular testing especially after major changes such as an infrastructure refresh. Reports estimate that almost 70% of companies run tests less frequently than once per year, potentially putting the business at risk.

Whilst testing once could be seen as time-intensive and invasive, this is no longer the case. With the right tools and partner, even full, intrusive DR testing can now be executed without major disruption, allowing you to test DR without halting your business.

2. Do they have multiple backups in strategically placed locations?

Often referred to as geographic diversity, it is important to have the backup sites geographically separate from your main office and from each other. If the backup site is too close, then a disaster that affected the primary site could also damage the backup. A good disaster recovery provider will have multiple datacentres based at least 20 miles apart to mitigate against localised threats.

3. How do you get support, and when?

When disaster strikes it is vital to know the next steps to take. A disaster recovery plan should be drawn up as part of the process so you can rest easy knowing that help is just a call away in case of a disaster.

Disasters don’t limit themselves to the working day. Ensure that the provider covers your working day, and any other times that you will require support – many firms offer 24/7 support.

4. Can they meet the required SLAs?

Planning a disaster recovery solution factors in the recovery point objectives and recovery time objectives that your business requires. If a business-critical application requires a recovery point objective of seconds, find a supplier with the expertise and vendor relationships to meet your needs.

5. Can they prove their pedigree?

Look to find a provider that has years of experience in providing DRaaS to customers. Taking it a step further, find a company that has invoked DR after a real-life disaster – and can demonstrate successful recovery. Ask if they have customer reference sites that you can speak with to understand how the solution works for them.

6. Is their datacentre suitable?

Your data must be secure to comply with regulation and customer expectations – there is no change when data is with an external supplier. To control access to your data, look for access controls, CCTV coverage of all exit and entry points, along with ISO 27001 and ISO 9001 accreditations for the supplier and their datacentres to show that they have processes in place.

Choose a supplier that has at least a commercial Tier 3 datacentre as this guarantees 99.982% uptime. Coupled with highly resilient enterprise architecture, this will give you a service that you can rely on.



For more information on DRaaS, and to learn how SICL meets these criteria (and more) contact SICL on DR@sicl.com or call 0345 459 1995.