Support

Every single change was highly business critical requiring fast deployment with each key stage running smoothly. Due to the 24/7 nature of the business operation, limited windows of opportunity were available. Koris365 provided unrivalled support, even at midnight on a Saturday.

Koris365 find a problem, identify the cause and fix it. I like that, it is being done properly. They don’t just use a patch without finding the root cause. I love Koris365’s approach to problem solving.

Just wanted to say that Hamish seemed a real good guy and was nice and polite. Good interaction!

Just wanted to let you know how much we appreciate your team, putting in all the work to get us back up and running and working late in to the night to do so. I have said it before but credit where credit is due and Koris365 always step up to the plate for us when we have critical issues and it doesn’t go unnoticed.

A huge thank you for your support over the last few days, the way you reacted to our outage with the constant support and availability was great to see, with key individuals coming online and supporting us with just a few hours notice, without whose guidance and drive to get things sorted we would not have succeeded today.

I know personally how Koris365 work, having been in the college for many hours over those first couple of months. We had an engineer here who did not leave until 1 am on Saturday, working from Friday morning trying to get systems back up and running. In terms of the response and technical ability and figuring out the problems that we had with some of our backups in the first place, it was clear that Koris365 knew what they were doing and were happy to help us out.

The Service Desk response is fantastic. 99.9% of the time it is done very quickly, well within any SLA.

The support we receive from Koris365 is exceptional, the team are fast, reliable, and communicative with clear escalation paths if / when they are needed.