The CAPITB Group was established in 1969. Through the years it has changed its industry focus (but always working in the industry training marketplace) and now operates after its acquisition of RTITB Ltd in the road haulage, logistics and distribution sector . It is the dominant player in the forklift truck training arena. It rightly claims to be a major contributor to the national training infrastructure.
BACKGROUND
SICL was initially engaged to manage the relocation of CapitB Trusts IT system from Leeds to Telford. Within this project SICL undertook a major overhaul of CapitB Trust’s system including upgrading servers, switches and network connections as part of the relocation project. It was necessary to carefully plan and execute this project to minimise disruption and this was completed on time, on budget and according to plan.Since the relocation of CapitB Trusts’s offices, SICL has been contracted to provide the management of CapitB Trust’s IT systems and Helpdesk.
SOLUTION
SICL currently provides CAPITB Trust with on-site, telephone and/or dial-in support as required for any IT incidents. SICL manages the relationships with fixed line voice and data service providers with regards to delivery of services, support issues and contractual obligation. SICL provides first and second-line diagnostic troubleshooting of workstation hardware and software problems and handles support issues relating to IT from any user within the organisation. This includes such issues as connectivity, network service functionality, desktop application support and hardware problems.
SICL carries out remote monitoring for potential and actual performance issues relating to the server operating systems, active hardware and backup systems in addition to installation and configuration of PCs, laptops and printers. In addition, firmware/service pack updates to all servers, routers, switches and firewalls and other minor ad-hoc requirements are managed on behalf of CAPITB by cyclical on-site visits.