BACKGROUND
Established in May 2003, Broker Assistance Ltd provides a market leading quality service to their clients. They have a dedicated claims management customer services centre aimed at helping to relieve the stress and aggravation that often comes with having a motor vehicle accident. They aim to be the partner of choice for mobility solutions and provide services into the Broker, Insurance and Fleet sectors with many of their customers being household names. Broker Assistance initially were referred to SICL to carry out an emergency troubleshoot during a network outage. An engineer attended site within forty two minutes and performed a network analysis applying a temporary fix to the immediate problem.
SOLUTION
Following SICL’s prompt response and the completion of the network analysis, SICL were engaged to carry out a full network re-design. The design, based on Cisco architecture, spanned their two buildings with dual-fibre links between the buildings. The design included Cisco 3750 switches at the core and Cisco 2960 Switches as the distribution layer with resilience inherent by design and Power-over-Ethernet switches allowing future upgrade of voice and video services.
Subsequent to the network refresh, Broker Assistance took the opportunity to relocate to new premises. SICL were engaged to Project Manage the relocation and ensure that the weekend move resulted in staff starting work on Monday morning with no disruption to business. SICL continues to support Broker Assistance twenty four hours a day, seven days a week.
RESULT
Broker Assistance now has a network which is efficient, resilient and scalable allowing future growth and easy addition of new technologies.
“Broker Assistance has an excellent working relationship with SICL. They responded quickly to our initial network problems and have proved to be a reliable resource for both new projects and ongoing support of our IT infrastructure.”
Leanne Fairhurst
ICT Manager
Broker Assistance